Enterprise Experience

Senior UX Researcher | J.P. Morgan Chase, NYC | 03.2018 – present

  • Planned usability testing sprints for enterprise-level mobile and desktop investment products

  • Managed recruiting and lab testing process within significant technical security restraints

  • Moderated 4-5 daily 60-minute IDIs with 5-7 prototypes

  • Analyzed data with affinity mapping and presented findings to teams of internal stakeholders

  • Helped improve new hire onboarding experience by planning user research process with new and internal employees within Digital Customer Experience (DCE)

Business Development Manager | Answerlab, NYC | 04.2017 – 08.2017 (contract)

  • Custom user research for Fortune 500 brands across diverse industries

Operations (07.2016 – 04.2017) & Sales (10.2013 – 07.2016) | Gotham Surgical (Arthrex), NYC

  • Primary lead and UX research for redesign of surgical equipment loan tracking process

  • Primary lead, UX research, and design to improve office space and workflow

  • Primary lead, UX research, and design for 2 mobile apps to improve product education and sales rep schedule management

  • Primary lead, user research, and UX design for product education website

  • Conducted ethnographic eld studies in operating rooms during orthopedic surgery

  • PM for twenty four successful digital product evaluations in top surgical facilities

 

Experience

Marketing and Account Manager | Yacht Next, Florida | 10.2011 – 05.2013

  • Managed the outfitting arm of a yacht interior designer and outfitter

  • Increased efficiency by researching and implementing changes in business processes

  • Created and implemented social media outreach to global customers

  • Copywriter for company website

  • Managed clientele of ultra high net worth customers

  • Managed global logistics for delivery of bespoke luxury products and services

Marketing Manager | International Yacht Training, Florida | 09.2010 – 10.2011

  • Project management and visual design for all phases of company rebrand/ website redesign

  • UX researcher/ designer, and editor for a multi-format redesign of suite of texts

  • Created and implemented social media outreach for company to global customers

Harbor Springs Public Schools | Kindergarten Teacher | 1999 – 2004

  • Learned how to communicate effectively and complete important tasks amid chaos

Volunteer | UX Career Coach | Beginex | 2019

Toastmasters JP Morgan Chase | 2019

Volunteer | UXPA, NYC | 2017

Process

  • Usability Testing

  • UX Research

  • Service Design

  • Design Thinking

  • Building Relationships

  • Invision / Sketch / Principle

  • CSS/HTML

  • Adobe CS

  • SEO

Education

Mini-courses

 

Let’s connect!

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