Senior UX Researcher | J.P. Morgan Chase, NYC | 03.2018-present
Planned, conducted, analyzed, and presented research in 3 week sprints for all mobile and desktop investment products.
Business Development Manager | Answerlab, NYC | 04.2017 – 08.2017 (contract)
Planned custom user research solutions for Fortune 500 brands across diverse industries.
Operations Manager/ UX Research | Gotham Surgical (Arthrex), NYC | 07.2016 – 04.2017
Primary lead and user research for service design of surgical equipment loan tracking process
Primary lead, user research, and UX design to improve office space and salesforce workflows.
Sales/ Product Education/ UX Research | Gotham Surgical (Arthrex), NYC | 10.2013 – 07.2016
Conducted ethnographic field studies during orthopedic surgery; submitted improvement recommendations.
Primary lead, user research, and UX design for product education website.
Project management for more than 24 successful evaluations in top surgical facilities.
Marketing and Account Manager | Yacht Next, Florida | 10.2011 – 05.2013
Project manager, user experience (UX) strategist, and information architect IA.
Primary contributor to social media initiatives that grew business and generated revenue.
Directly responsible for 30% of total company sales in 2012.
Marketing Manager | International Yacht Training, Florida | 09.2010 – 10.2011
Project management and visual design for all phases of company rebrand/ website redesign.
Developed marketing strategy, including social media strategy to generate revenue.
User researcher/ designer, and copywriter for a multi-format redesign of suite of educational texts.
Event planner, photographer for promotional events.
Increased turnout by 50% using social media.
Volunteer | UX Professionals Association (UXPA), NYC | 2017
Interviewing / Moderating
Invision / Sketch
Using Google / SEO
Course: Design Research Techniques | 2018 - Cooper/ Designit
Course: UX Design | 2017 - Beginex
Course: UX Design | 2016 - GA NYC
Post Bacc. Certificate: Design | 2005 - MPLS College of Art & Design
M.Ed. Coursework | Grand Valley State University
Bachelor of Fine Art | Hartford Art School | Painting/ Drawing