Experience

Senior UX Researcher | J.P. Morgan Chase, NYC | 03.2018-present

  • Planned, conducted, analyzed, and presented research in 3 week sprints for all mobile and desktop investment products.

Business Development Manager | Answerlab, NYC | 04.2017 – 08.2017 (contract)

  • Planned custom user research solutions for Fortune 500 brands across diverse industries.

Operations Manager/ UX Research | Gotham Surgical (Arthrex), NYC | 07.2016 – 04.2017

  • Primary lead and user research for service design of surgical equipment loan tracking process

  • Primary lead, user research, and UX design to improve office space and salesforce workflows.

Sales/ Product Education/ UX Research | Gotham Surgical (Arthrex), NYC | 10.2013 – 07.2016

  • Conducted ethnographic field studies during orthopedic surgery; submitted improvement recommendations.

  • Primary lead, user research, and UX design for product education website.

  • Project management for more than 24 successful evaluations in top surgical facilities.

Marketing and Account Manager | Yacht Next, Florida | 10.2011 – 05.2013

  • Project manager, user experience (UX) strategist, and information architect IA.

  • Primary contributor to social media initiatives that grew business and generated revenue.

  • Directly responsible for 30% of total company sales in 2012.

Marketing Manager | International Yacht Training, Florida | 09.2010 – 10.2011

  • Project management and visual design for all phases of company rebrand/ website redesign.

  • Developed marketing strategy, including social media strategy to generate revenue.

  • User researcher/ designer, and copywriter for a multi-format redesign of suite of educational texts.

  • Event planner, photographer for promotional events.

  • Increased turnout by 50% using social media.

Volunteer | UX Professionals Association (UXPA), NYC | 2017

Skills

  • User Testing

  • User Research

  • Service Blueprints

  • Interviewing / Moderating

  • Design Thinking

  • Building Relationships

  • Agile

  • Invision / Sketch

  • CSS/HTML

  • Adobe CS

  • Using Google / SEO

Education

  • Course: Design Research Techniques | 2018 - Cooper/ Designit

  • Course: UX Design | 2017 - Beginex

  • Course: UX Design | 2016 - GA NYC

  • Post Bacc. Certificate: Design | 2005 - MPLS College of Art & Design

  • M.Ed. Coursework | Grand Valley State University

  • Bachelor of Fine Art | Hartford Art School | Painting/ Drawing

 

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